FAQ

Are my credit card details safe?

Yes. Shopping online at Daz Lighting is 100% secure as we store any information you give us securely using high-level SSL encryption technology, which is the most advanced security software currently available for online transactions.

Are my personal details safe?

Yes, your personal details are kept private and confidential, on no point will we share this with a third party. For more information please read our privacy policy.

The Item I want is out of stock, will you be getting more in?

Please contact us directly to know if we will be getting this back in stock.

I have not had a reply to the email I sent you?

We generally strive to answer all emails within 24 hours. However, we do apologize in advance if for any reason we are unable to answer as quickly as you may want it.

Please note, we answer your enquiries within the following working hours: Monday to Friday, 9am to 5pm. Please be patient if you do not get an immediate response, we shall endeavour to answer all your enquiries as soon as possible.

What Happens When I Place An Order?

Once you place your order, an email confirmation will be sent to you with details confirming the order. A further email will be sent once an order has been shipped.

Can I Cancel Or Amend My Order?

Yes, you can, but due to our quick and automated ordering process, it is important that you contact us immediately to ensure the order is properly cancelled or if you change your order.

What Happens If The Goods I Order Are Not In Stock?

At Daz Lighting, we generally dispatch orders within 3-5 working days, and if there is going to be a delay we will contact you by email or phone to advise you of the status of your order. If the delivery schedule we advise is unsuitable we will be happy to refund or amend your order.

How Much Is Delivery And When Can I Expect My Goods?

Please click here to see the delivery information page

Are Light Bulbs Included With The Product?

Each product has the “details” section which specifies whether a bulb is included or not. Please refer to the “Details” section for the specific product to see more.

What Is The Returns Policy With Daz Lighting?

Please click here to visit the returns policy page

Do your prices include VAT?

Yes – all prices are inclusive of VAT

 What if I find the product cheaper elsewhere?

We pride ourselves on offering quality products at competitive prices, however, if you have a query regarding price, please don’t hesitate to contact our sales team via sales@dazlighting.com.

I have an order query - who can I contact?

Our customer services team are ready to answer any queries you may have Monday to Friday, 9am to 5pm. You can call us on  03330501136, or email info@dazlighting.com for a fast and efficient response.